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How will I know when my order is ready?

We will contact you when your order is ready, confirming your chosen shop.

What do I need to bring to collect my order?

Bring your sales order confirmation. We need to see your sales email confirmation, and proof of ID. This can be the payment card you used for the order, or a current photographic driver’s license or passport. We cannot release your order without seeing your ID.

Can someone collect on my behalf?

We’re happy for someone else to collect your order, but to prevent fraud; the person you’ve nominated must present your order receipt and their photo ID (passport or photo driving licence).

Which location will my order go to?

Our standard collection address is as follows;

Floorstore Group
Unit 2 Orion Way
Leeds
LS9 0AR

Tel: 0113 831 4310

 

However when you place your order, you’ll be able to select a shop that’s convenient to you. Please ask staff for details.

What time shall I pick up my order?

Anytime between 8.00 – 17.30, Monday to Friday