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These terms and conditions govern the sale of products and provision of services (“products”) to you by Jims Carpets Ltd whose address is detailed on their website; Email [email protected]; Company number 01220080 (hereafter “us” or “we” or “our”) trading as an independent retailer. Please read these terms and conditions carefully before purchasing products from us. By ordering our products, you signify your agreement to be bound by these terms and conditions. This website is owned and operated by jimscarpets.co.uk, a trading name of Jims Carpets Limited a company registered in England and Wales with registered address 42 Commercial Road, Leeds, LS5 3AQ; Email: [email protected]; VAT number GB 171 7280 64. Unless expressly stated otherwise, the singular includes the plural and vice versa.

Forming a contract for the supply of goods

In respect of all of the products promoted through jimscarpets.co.uk and made available by us, you will contract directly with us in respect of all transactions.

Please note that when you purchase a product through this website you are paying for the flooring and ancillary products and delivery being charge to your address via our premises, and not any other services. If you would like us to install your chosen flooring products please email us at our email address set out above in order to make arrangements for a fitting.

Please note that when you purchase a product through this website you are paying for the flooring and ancillary products and delivery being charge to your address via our premises, and not any other services. If you would like us to install your chosen flooring products please email us at our email address set out above in order to make arrangements for a fitting.

When you place an order to purchase products from us, you will be sent an email to your registered email address containing your order number, details of the products ordered, total cost of the order, etc (the “Acknowledgement Email”). Your order represents an offer to purchase products from us. By completing and submitting an online order form you are making an offer to purchase products in accordance with these terms and conditions which, if accepted, will result in a binding contract between you and us. Note that the Acknowledgement Email is not acceptance by us of your offer to purchase products.

We must receive full payment of the price of the products before we can accept your offer to purchase products from us. Your offer to purchase products will only be accepted by us when we send an email to you advising that your order has been accepted and despatched (an “Order Confirmation”). Only at this stage is a binding contract created.

We reserve the right to refuse any order prior to issue of an Order Confirmation.

You acknowledge that any text, price lists, lists of products or other sales literature appearing on this website constitute an invitation to treat and may not be construed by you as an offer by or binding obligation upon us to provide any product.

Payment Terms

All prices and charges on this website are in UK Pounds Sterling.

All prices are, unless otherwise stated, exclusive of UK VAT.

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

Although we try to ensure that the prices quoted on this website are accurate, and the products have been fairly described, mistakes can occur. If, after we have accepted your order, we discover a product’s correct price is lower or higher than our stated price, or there is a material error in the description of products, we will contact you for instructions before dispatch.

At any time before you are issued with an Order Confirmation, we reserve the right to adjust prices, offers, products and descriptions of products on this website, including correction of any typographical or other errors or omissions. If we make any adjustment to price and/or description we will contact you for instructions before the Order Confirmation is sent to you.

If we cannot contact you to advise of an error/ adjustment in price and/or description, we will treat the order as being cancelled. If the order is cancelled we will refund all money taken from you relating to the purchase of the products.

Availability

All orders are subject to availability. If, before you are issued with an Order Confirmation, we discover that the products you ordered are not available, we will notify you of this and provide a refund of any money paid to us for the products unless we agree a longer delivery period with you.

We reserve the right to withdraw any products from this website at any time before we accept your order, and we will not be liable to you, or anyone else, for withdrawing products.

Your rights of cancellation

Under the Consumer Contracts Regulations 2014 you will, if you are buying as a consumer, have up to 14 working days from the day after the day on which the goods are delivered to you to cancel your purchase of the product, for any reason, provided that (i) if the product is cut or special ordered you will no longer have a this right of cancellation in respect of this product; and (ii) if we start (with your consent) any of services which you have ordered before the end of this 14 day period, you will no longer have the right to cancel these services. If you wish to cancel, you must notify Jims Carpets via email of your wish to cancel your purchase of the product using the email address set out below. jimscarpets.co.uk will tell you in the Acknowledgment Email if you do not have a right to cancel.

If you wish to cancel you must keep the goods in your possession and take reasonable care of them until you return them to us. Goods should be carefully repackaged and returned to us at the address provided in your Order Confirmation complete, unused and in ‘as new’ condition.

Examples of a failure to take reasonable care of goods may include if you use the goods, if you fit or part fit the goods or if you remove the goods from their packaging and fail to properly repack them.

Cancelling your order

To cancel an order you must email Jims Carpets at [email protected]

Products which form part of a cancelled order must be returned providing it is in resalable condition, to the address provided to you by us in the Order Confirmation.

If you cancel your order and the returned goods are in the condition required by these terms, we will refund the price of goods to you within 30 days. We will not be liable for the delivery costs incurred by you for the return of the goods. If you do not return the goods within 30 days of the date of your cancellation or if you request collection then we shall be entitled to arrange to collect the goods and shall charge you upto a £200 fee for such collection. If you cancel any services, we will refund the price you have paid for the cancelled services to you within 30 days.

Collections

If you are collecting your flooring from us there are some requirements that must be adhered to for goods to be released. We provide a PDF document with every order detailing your order and the documentation you must bring. Please ensure you bring a form of ID (Passport, Driving Licence etc) and the payment card used. Please note the signature on each must match. This process is in place to ensure that we do not release goods without first confirming the card holder is present.

Deliveries

Please note that before an order is complete we may have to contact you to confirm delivery fee’s for your order. There may be additional delivery charges applicable to your order but we will contact you to confirm these prior to the order being complete.

Deliveries are made on your requested day approximately between the hours of 8am to 7pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. Where possible we will advise you at the time of order of approximate delivery lead-times, exceptions may apply.

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is an £ 85.00 minimum or £ 0.70 per kg, whichever the greater.

It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also require you contact us directly as soon as possible to make sure we are aware of the problem.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

Standard delivery is made to the kerb side due to insurance guidelines so please arrange for adequate help to carry goods into your property.

Calculated Prices

The calculator provided on our product pages has been designed to be as user friendly as possible and is highly accurate, there may be times where prices quoted in the calculator are not accurate due to the complex calculations being made and the quantity of products we are maintaining on our site; therefor we cannot be held responsible for inaccurate quotes based on this calculated price, however we do ask that if you spot an error to advise us immediately.

Website Imagery

Please be aware all product imagery on our website is accurate to the best of our knowledge. In rare instances there may be errors in products matching the images on display, if you feel there is an error or you would like to check with us, simply call or email us.

Colour representation of the product images is not guaranteed, we always recommend ordering a sample or visiting your local floor coverings showroom to see the product for yourself.

Other terms and conditions

Jims Carpets Ltd ensure that the best effort is made to ensure the information on our website is accurate and we reserve the right to refuse sale of products mis-priced or mis-described. Human error does occur and if this is the case we will do our best to resolve the problem and refund your money as soon as we can. We are unable to guarantee colour or pattern matching and we strongly suggest you view a product in person prior to ordering. You may contact us for product samples. Pictures are for guidance only and we cannot be responsible for shade/colour matching to existing flooring. For carpets from different size widths we cannot guarantee an exact match.

We have no responsibility for products once they have been installed, where faulty installation and/or poor workmanship is at fault. Part orders cannot be sent back. Claims for mis-matching or wear and tear damage cannot be made after fitting. We accept no responsibility for third party fitting problems.

Limitation of liability

We shall not be liable to you (except in respect of injury or death of any person resulting from our negligence) regardless of the form of action, whether in contract, tort (including negligence and breach of statutory duty), strict liability, or otherwise, for any loss of profit, business, contracts or revenues, or for any special, indirect or consequential damage of any nature whatsoever arising directly or indirectly out of your use of our website.

Ownership and title

All ownership, title and risk of loss and/or damage in the products you have purchased shall pass to you at the point in time at which such product leaves our premises.

Notices

All notices given by us to you will be sent by e-mail from our email address set out above.

Waiver

No waiver by us of any breach of these terms and conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

Invalidity

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Governing Law

The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

Resolving Complaints

Ideally, we aim to resolve complaints within a timescale of seven working days.  If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, Jims Carpets Ltd, are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:

Website: www.theretailombudsman.org.uk
Email: [email protected]
Tel:  02031 3782 68